Health & Safety


 

Student safety abroad is the highest priority of the Study Abroad Center. Safety is covered thoroughly during both general pre-departure orientation and each program’s in-person site-specific orientation. The Study Abroad Center does not operate programs in U. S. State Department Travel Advisory Level 3 and 4 regions and countries.

The U.S. State Department website has many resources to prepare students to have a safe study abroad experience and for help while abroad if students become victims of crime, are arrested, lose a passport, or have a medical emergency.

The Study Abroad Center enrolls every student in CISI (Cultural Insurance Services International) during their time abroad. In addition to covering 100% of approved expenses without requiring a deductible, CISI will cover medical evacuation and repatriation as well as security evacuations should they become necessary due to natural disasters or political unrest. CISI can provide help for prescription drug replacement or shipping, access to emergency cash, and legal assistance. A list of FAQ for CISI can be found here. If students plan to travel early or extend beyond their program dates, it is highly recommended that they purchase additional coverage through CISI.

For emergencies abroad, please contact one of the following:

  • To report an emergency to Iowa State University, please call 515-294-7700.
  • If you have CISI insurance, please contact CISI:
    From outside the U.S. 1-312-935-1703 (collect calls will be accepted)
    From within the U.S. 1-855-327-1411 (toll free)
    Email: medassist-usa@axa-assistance.us
  • If you are on an affiliate program, please contact the provider or the insurance provider of the affiliate program.
     

After contacting one of the above organizations, please notify the ISU Study Abroad Center 001-515-294-6792 or studyabroad@iastate.edu. Note that the Study Abroad Center is not open 24/7 which is why it is recommended you contact one of the above organizations first in case of an emergency.